FAQ
If you need help, want o report something not working or have questions please either submit a new Support Ticket or send an email to support@prima...
Fri, 7 Oct, 2016 at 5:47 PM
The first thing to do before you login is make sure you are running the latest software on your iPad.
The login details are case sensitive and somet...
Fri, 7 Oct, 2016 at 5:49 PM
Our videos are a combination of YouTube and Vimeo, so access to both is required. Also, although an internet connection is not required to run the app, it...
Wed, 4 Jan, 2017 at 5:31 PM
It is important to regularly update the software on your iPad. This will help all your apps run quicker. Go into Settings – Software Update. This will tel...
Tue, 29 Nov, 2016 at 6:31 PM
Some iPads update your apps automatically, others need this to be done manually (depending on your personal settings). If you go into the App store, at th...
Tue, 29 Nov, 2016 at 6:33 PM
If the camera is not working it may be that you haven’t set the permission on your device. You can check this by going to ‘Settings’ scroll down until you...
Tue, 29 Nov, 2016 at 6:33 PM
The data should update on the app automatically after being uploaded so you may need to refresh the app by double pressing the home button and swiping the...
Tue, 29 Nov, 2016 at 6:34 PM
If you have mixed classes you may have found difficulty in setting these up. The system is currently set up with children grouped in their year group. Ple...
Tue, 29 Nov, 2016 at 6:34 PM
If your class are in the administration area then they will be able to be access for the lessons. Check that the class are assigned to the correct year gr...
Tue, 29 Nov, 2016 at 6:35 PM
Within the administration area (left hand menu) of the app you are able to change class names as well as add new classes. To add a new class, first you need...
Wed, 25 Jan, 2017 at 4:06 PM